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Law firm Rischmüller & Seide: 100% Availability in traffic law

From chaotic phone calls to structured mandate recording

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From chaotic phone calls to structured mandate recording

In hardly any other area of law is immediate accessibility as crucial as in this one. Traffic law. Clients often contact us directly after an accident or receiving a traffic ticket – moments when every minute counts. For the Law firm Rischmüller & Seide For those in Braunschweig, this challenge was an everyday occurrence. Valuable time was lost because the phone rang constantly and the team's capacity was stretched to its limits.
The result was a constant balancing act between managing existing cases and accepting new, urgent ones. Calls were missed, and the stress in the daily office routine steadily increased.

Goal: Maximum accessibility without additional stress

The goal was clearly defined: The law firm wanted be available around the clock for potential clients, ...without placing an additional burden on the team. The challenge was to find a solution that not only receives calls but also intelligently pre-qualifies and structures the inquiries. This would ensure that no potential client is lost and that the team can concentrate on what matters most: the legal work.

Implementation:The OMmatic AI answering machinein use

The solution was the implementation of the OMmatic AI answering machine – individually adapted to the requirements of the law firm and traffic law.

The AI answering machine:

  • It automatically answers every call – 24/7 and 365 days a year.
  • Captures the caller's request using modern AI.
  • Forwards all information to the law firm team in a structured manner and in real time.
  • Can communicate in multiple languages if needed.

The team has been working with the system daily since its introduction – seamlessly, reliably and without additional effort.

Result:100% Availability,0% Stress

The results speak for themselves:

  • 100% Availability: No more missed calls.

  • 0% Telephone stress: Constant interruptions are completely eliminated.

  • More time for legal work: Mandate requests are clearly structured and can be processed more quickly.

  • Higher client satisfaction: Every caller feels taken seriously and immediately understood.

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Conclusion:Digital efficiencyas the key to success

The case study of the law firm Rischmüller & Seide impressively demonstrates how digital solutions can sustainably improve day-to-day law firm operations. The strategic use of the OMmatic AI answering machine not only solved a pressing problem but also created a genuine competitive advantage.

Discover the possibilities that the OMmatic AI answering machine offers your law firm.

Your contact persons
Marcel Zirkel
Cornelia Day
Alex Börsig