Our system goes far beyond a classic answering machine or an external secretary: OMmatic's digital answering machine & secretary recognizes legal requests in natural language., It asks targeted follow-up questions and automatically structures the information received.
Unlike conventional systems, our solution not dependent on rigid menus or key inputs. She understands freely formulated language., interprets legally relevant content and in doing so, it records not only names and contact details, but also the nature of the request, the legal areas affected, and the levels of urgency.
The AI precisely distinguishes between emergencies, general inquiries, and specific mandate requests. Based on this, it decides..., whether immediate forwarding is necessary – for example via SMS or a call to an emergency number – or whether a structured email or handover to the CRM is sufficient.
Each request is automatically transcribed and tagged with meta-information. (e.g., time, duration, language, emotion recognition) and prioritized. This gives you access not only to the content of the conversation, but also to... Decision-relevant context data – immediately and without manual effort.
The result: No more listening back, no more guesswork, no more wasted time. Instead, you get... Complete, evaluable mandate requests directly into your digital workflow.
A well-designed digital answering machine and secretary is more than just simple voice control.
He helps your law firm to systematically win new clients, avoid losing inquiries, and at the same time use internal resources more efficiently.
The AI takes calls around the clock – even on weekends or holidays – and ensures that no request is lost.
Thanks to specially trained language models, the AI understands legal topics and automatically recognizes relevant legal terms.
The AI identifies whether it is a new or existing client and adjusts the conversation accordingly.
Requests are automatically assigned to legal fields such as family law, criminal law, or labor law.
In case of urgent matters, you will be immediately forwarded to your emergency number via call or SMS.
All conversations are transcribed, enriched with contextual data, and documented in compliance with data protection regulations.
Seamlessly integrate the assistant into your existing software landscape such as RA-MICRO, Datev or Clio.
Information is transferred automatically and in a structured manner via modern interfaces.
Ideal for international clients: The AI reliably understands and processes multiple languages.
You will receive detailed reports on call volume, topic distribution, and success rates of your communication.
Case: Mr. Meier calls on Saturday evening
He describes in natural language that he urgently needs legal assistance after a traffic accident. The AI recognizes the request as urgent and specific to the area of law (traffic law), asks for the time of the accident and a callback number, and forwards the request to the law firm's emergency number – additionally sending a transcript via email.
Get found – easily with OMmatic
The OMmatic AI answering machine and/or secretary is based on a scalable and data protection-compliant system architecture, specifically developed for the requirements of modern law firms:
Yes. All data is encrypted, processed on German servers, and stored only with consent.
No – it complements it. Especially at night, on weekends, or when occupancy is high.
Typically 3–5 working days. A trial period is possible at any time.
Almost all common CRM and law firm solutions via API, e.g. RA-MICRO, Clio, Salesforce or individual solutions.
Yes – especially smaller law firms benefit from automated call answering outside office hours, without additional staff.
The AI was specifically trained for legal matters and reliably recognizes common terms, connections, and priorities.
Yes – greetings, forwarding logic, urgency levels and even wording can be flexibly adapted.
In this case, the AI will prompt for clarification. Should the conversation remain unclear, the recording will be made available for manual review.
Get started now with the smart answering machine/secretary from OMmatic – available around the clock, completely without staff costs.
